Finding Remodelers with Integrity

by: John Hill

There are many remodeling contractors in the world and, amazingly enough, they are not all quality. It is becoming increasingly difficult to find someone you can trust. The Better Business Bureau has listed remodeling as the #1 most searched industry and the #3 most complained about industry in the United States. So, how do you find the remodeler that will give you the most for your money? Answer: carefully.

One great place to start is to contact your insurance company. Big insurance companies have a few remodelers to whom they refer their claims. In order to be a part of this organization they have to pass multiple screenings and present themselves before a board of professionals. The insurance companies do not usually know these guys personally, but at least it is a good start. Typically, the contractors are at least ligitimate and can be found at a physical location.

Many people search the internet and fill out forms on referral websites. There are many referral companies out there, but I do not suggest seeking a remodeler, from what I call, a "contractor farm". It may seem like a good idea to "get free estimates from at least 4 remodelers", but the truth is that it opens a door for problems. The referral company is the only ones that have no risk. They will sell the lead that comes to their website to multiple contractors and then the bid war begins. The term "All's fair in love and war" applies to this method. Try to remember any horror stories you have heard about remodeling and see if this method would prevent or facilitate it. Most referral companies do not know any of their contractors personally. They have never met them face to face and have no plans to meet them. They have lost nothing if the remodeler doesn't get the job or if the homeowner hired a less than quality remodeler.

The best way to find a remodeler is to have a third party who has experience with the remodelers. If you know someone who has an understanding of what is required for the project and knows people in the industry that have great reputations, then I would solicit their help. Most people do not have a clue on what a good remodeler is supposed to look like or skills they need to possess. That is why many people are sold a bill of goods and end up being unhappy with the finished product. This is the safest way to hire a remodeler, but most of us do not have friends in the industry.

I would suggest finding someone in a related industry that you already know has a good reputation. For instance, if you have an air conditioning company that you have used for years and they have been extremely good, then you may ask them if they know a good remodeler. Most subcontractors that have good reputations will not risk their reputation by referring someone they wouldn't trust themselves. Believe me, it is worth going through the process to find someone you can trust. However, don't just take their word for it. Take the time to meet with the referred contractor and ask as many questions as you would like. If you feel rushed or you feel he is avoiding your questions, then move on quickly. You do not want to work with someone who does not communicate well.

There are no guarantees, but if you will take the time to truly seek out a professional, there is a good chance that you will be happy in the end.